Grounded answers
Every response cites a specific page in your docs, your help center, or your knowledge base. No invented details, ever.
Sentiment monitoring
Reads the tone of every message and flags conversations that need a human within seconds, not hours.
Smart triage
Categorizes, prioritizes, and routes tickets to the right team or person with full context attached.
Self-serve guidance
Walks users through complex setups, troubleshooting steps, and feature discovery one message at a time.
Upsell intelligence
Recognizes expansion signals in support conversations and either acts on them or hands off to your CS team.
Churn risk alerts
Spots accounts trending toward churn from support patterns alone — and tells your CS managers before it's too late.
Multilingual support
Handles tickets natively in 95+ languages without losing nuance or context.
Live handoff
Knows when a conversation needs a human and briefs that human with everything Sage has learned so far.
Continuous learning
Every resolved ticket teaches Sage. Common issues get easier, niche ones get faster, and your team sees the trend reports.
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